Refund Policy
Policies
Return & Refund Policy
At Wooly Hugs, your happiness means everything to us. Each handmade piece is crafted with love, care, and attention to detail by skilled Vietnamese artisans — so that when you open your package, you feel not just a product but a warm hug from Wooly Hugs.
We know that sometimes things don't go as expected, and that's okay. Our return and refund policy is designed to be simple, transparent, and worry-free, so you can shop with total confidence.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for any reason. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no questions asked.
Return Conditions
Items must be unused and in their original condition.
Please include your order number or proof of purchase with the return.
Return shipping costs are covered by the customer unless the item is defective, damaged, or not as described — in which case Wooly Hugs will provide a prepaid return label.
Refund Processing Time
Once your return is approved, refunds are processed within 2–3 business days to your original payment method.
Our 100% Handmade Guarantee
We stand behind the authenticity and quality of every piece. You'll receive an instant full refund without returning the item if:
The product does not match its description.
The item is not handmade.
The item is not crafted in Vietnam as promised.
Why Shop with Wooly Hugs?
- 🧶
100% Handmade in Vietnam by passionate local artisans.
- ✅
Every item is carefully inspected before it's shipped.
- 💛
Customer-first, hassle-free policies that ensure your complete peace of mind.